I’ve been reflecting on the compliments we receive versus some of the negative feedback I hear about other roofers. While I’m not one to speak ill of others in our industry, I’m grateful to know I’m part of a team that upholds a high standard.
You wouldn’t believe how often people seem astounded that I returned their call, because none of the other contractors they called had replied. I also hear various tales of unprofessional behavior, poor workmanship, etc. I’ve seen a job where one of the workers had signed their name across the shingles with sealant, which was clearly visible from a second story window. While I can’t fathom an adult thinking this is an acceptable thing to do, another story has since taken the cake for me.
A new client recently emailed me with concerns about her upcoming job. Shortly after her neighbors got a new roof, she discovered that the roofers had swept all the nails into HER yard where her horses are kept! After a few days of picking nails out of her yard, our client was reasonably concerned about having to do this again when we do her roof. I assured her that one of the most frequent comments I hear from clients is how impressed they are with our cleanup.
Gold Country Roofing is an employee owned company, so our crew has a vested interest in the integrity and quality of their work. Unlike companies that have high employee turnover or hire unskilled or temp workers, our crew is experienced and dedicated to being here for years to come, and truly stand behind the lifetime workmanship guaranties we provide.
-Shannon Gassaway, Office Manager