One of our clients recently left this message on our phone, and I thought it was the cutest thing ever. Turn up your speakers!
“Thanks for your professional and excellent work for us on our new roof. We really appreciate the extra care and diligence you showed us. It looks awesome.”
-Ron Thompson, Grass Valley
“The roofing crew is very hard working and competent. It took 5 days to complete the job and they often worked beyond 8 hours. In spite of lots of pounding, the crew was easy to have around, cleaned up very well every day. The finished product is excellent, the gutter covers the best I’ve seen and I shopped carefully for this quality. This was the second to lowest bid of four I received and the quality of products installed and workmanship are outstanding.”
-Nancy Weber, Nevada City
I’ve been reflecting on the compliments we receive versus some of the negative feedback I hear about other roofers. While I’m not one to speak ill of others in our industry, I’m grateful to know I’m part of a team that upholds a high standard.
You wouldn’t believe how often people seem astounded that I returned their call, because none of the other contractors they called had replied. I also hear various tales of unprofessional behavior, poor workmanship, etc. I’ve seen a job where one of the workers had signed their name across the shingles with sealant, which was clearly visible from a second story window. While I can’t fathom an adult thinking this is an acceptable thing to do, another story has since taken the cake for me.
A new client recently emailed me with concerns about her upcoming job. Shortly after her neighbors got a new roof, she discovered that the roofers had swept all the nails into HER yard where her horses are kept! After a few days of picking nails out of her yard, our client was reasonably concerned about having to do this again when we do her roof. I assured her that one of the most frequent comments I hear from clients is how impressed they are with our cleanup.
Gold Country Roofing is an employee owned company, so our crew has a vested interest in the integrity and quality of their work. Unlike companies that have high employee turnover or hire unskilled or temp workers, our crew is experienced and dedicated to being here for years to come, and truly stand behind the lifetime workmanship guaranties we provide.
-Shannon Gassaway, Office Manager
Our crew is so talented and I have the utmost admiration & respect for them. That’s probably why I just love hearing how impressed everyone else is with them! This was the feedback I received during this week’s job…
“They are here working their (*&)*’s off. Nearly finished tearing off all the old piled on roofing material. Nice guys. Super hard workers.”
…and the feedback upon completion!
“The guys finished today. I just don’t have enough words to describe how impressed I am with all of them and the teamwork and happiness and laughter that went right along with their neverending energy and work ethic. I will sing the praises of your company for the next 50 years! Thank you, Shannon and Stan, and your team of partners for everything.”
-Joyce Scott, Grass Valley
One of the most frequent comments we hear after a job is how impressed the clients were with the cleanliness of the crew, and how well they cared for the property. Here’s an example:
“The crew did a very nice job. Cleaned up each day, etc. As Stan said, the crew is used to working around sprinklers, etc. We have not found any broken. The workers were also very polite.”
-Richard Hawkins, Nevada City
“The work was excellent and the crew very friendly and competent!”
-Bruce Beeley, Nevada City
“Thanks again to you, Stan and crew, for a quality job completed on time and within budget. Hopefully we will have the opportunity to do business again in the future.”
-Jerry Funk, Division Chief, Nevada County Consolidated Fire District
“Thank you so much for a beautiful re-roofing job. When we returned from vacation, the roofing contract was completed as agreed, and the surrounding area was clean, no debris evident.
Our last couple of days have been quite warm. We find that our air conditioning load is significantly reduced because of our light colored roof [Owens Corning TruDefinition Duration shingles in Shasta White]. We also find that on days when we previously would have used air conditioning, there was no need due to a cooler house. It was your suggestion that we choose this roof color – and we much appreciate your steering us in this direction.
You surely deserve your designation as “Best in Nevada County”. Also, it was a pleasure to work with Shannon. In addition to her efficiency and gentle reminders, she has a great sense of humor. In appreciation for you and your company’s excellent service, we send our best.”
- Netta and Joe Kandell, Grass Valley
“Removed old roof, repair of dry rot, installed new lifetime roof, two solar tubes, new gutters and downspouts. Did everything I asked and more. Stan was very cooperative and coordinated scheduling with some other work I was having done. Carlos and the crew were very good and hard working. I actually enjoyed the time they were there. They were very receptive to coming back to do some minor tweaking to the gutter guards they also installed.”
-Kim Nelson, Penn Valley